Sort customer feedback into bugs, workflow friction, missing capability and requests that need more evidence before they become product work.
Last reviewed: September 30, 2026 Editorial standard: Martzine Editorial Team.
What this resource is for
For Customer Feedback Triage, the useful record is the part of the work another person can understand without needing the meeting behind it.
Use customer feedback triage when the related work needs one clear review record rather than scattered notes.
What to check
- Feedback
- User impact
- Frequency
- Category
- Next action
How to use it
Step 1: Feedback
Work through the checks in the order the task happens. Mark missing information instead of filling the gap with an assumption.
Step 2: User impact
Finish by deciding what changes, what stays the same and when the result should be reviewed again.
Step 3: Frequency
Start by writing the current state without trying to improve it. That keeps the review anchored to what actually happens today.
Step 4: Category
Work through the checks in the order the task happens. Mark missing information instead of filling the gap with an assumption.
Step 5: Next action
Start by writing the current state without trying to improve it. That keeps the review anchored to what actually happens today.
What a useful result looks like
A useful Customer Feedback Triage result should tell the team what changes next, who owns it and what still needs to be checked. Sort customer feedback into bugs, workflow friction, missing capability and requests that need more evidence before they become product work.
Common mistakes
Using the worksheet to record a decision but not recording the reason behind it.
Related Martzine work
The surrounding work is usually easier to handle when the resource sits next to the relevant calculation, tool or guide.
Martzine Solutions · Martzine Services.
Sources and further research
For Customer Feedback Triage, use the primary source when the subject depends on current rules, technical specifications or definitions outside Martzine’s own working framework.
- Google Search Central (Official Google documentation for search, technical quality and discoverability.)
- U.S. Small Business Administration (Official U.S. small-business guidance and educational resources.)
Martzine note
Keep the resource close to the process it supports. A document that lives outside the workflow tends to become stale faster.